The Link Between Positive Employee Reviews And Customer Satisfaction  

Job seekers can find King Kong agency reviews through Glassdoor, an employer review site. The site includes millions of insights about jobs, salaries, company ratings and reviews which are very important when deciding on the best place to work. Glassdoor has also quantified the importance of work satisfaction on retention, ability to attract new talent, stock performance and many more.

Customers are very important to the success of a business. In the 20th century, department store tycoons coined the phrase “the customer is always right” to show the importance of customers. However, as company leaders strive to put their customers first, latest studies reveal that business success can also be achieved through happy and engaged employees.

There is a strong statistical link between positive employee reviews reported on Glassdoor and customer satisfaction. Happy employees are associated to companies that deliver increased customer satisfaction. Positive reviews are very important for industries that have closer contact between their employees and customers like tourism, retail, restaurants, health care and financial services.

For example, in the retail, food service and health care sectors where employees and customers routinely interact, a one star improvement in the Glassdoor ratings may result to a 3.2 point increase in customer satisfaction. Sales associates, cashiers, baristas and bank tellers are the best examples of service-oriented labour pool whose personal experiences with company culture impact on customers.

While software engineers and warehouse staff very rarely deals with customers, their job satisfaction can impact on brand image. A study of hundreds of employers reveals that there are employers who stand out with both high employee satisfaction and high customer satisfaction.

Glassdoor reviews show the strong link between employee and customer satisfaction. A Johnson & Johnson review posted by an employee states that they are team players and get things done immediately which allow them to serve their customers better.

Job seekers can find King Kong agency reviews through Glassdoor, a platform to find new and qualified talent. Prospective employees can obtain information about the digital agency through the reviews posted by their present and former employees. Most of the reviews are helpful in making a big employment decision.